Terms and Conditions

These Terms and Conditions govern the sale and provision of Skidemy services on the skidemy.org platform (hereinafter also "Site" or "Platform"). Skidemy reserves the right to periodically modify these Terms and Conditions and/or the Privacy Policy, for example, following legislative or regulatory changes or changes to the Site's features. Changes will be made known to Users via the Site.

The online sale of services on the Site is governed, among other things, by the rules of the Consumer Code (D.lgs. n. 206/2005) and the Electronic Commerce Code (D.lgs. n. 70/2003), where applicable.

ART. 1 – DEFINITIONS

For the purposes of this contract, the following definitions apply:

• Service Provider / Skidemy: Skidemy S.r.l. (contatti: info@skidemy.org, help@skidemy.org).
• Terms and Conditions: the set of these contractual clauses that determine and define the relationship between the Provider and the User/Customer.
• Website / Platform: skidemy.org and its subdomains.
• Services: sale of digital training content (Courses) and sale of Gift Cards, as well as access and use of Platform features.
• Purchase: the paid purchase of Services from the day of the order's conclusion.
• Customer: any subject who purchases a Service sold via the Site.
• Consumer: the natural person acting for purposes unrelated to any professional or business activity carried out.
• Professional: one who acts for professional or business purposes.
• User: any subject who has access to the Site.
• Material / Content: all material present on the Platform (for example: texts, videos, audio, images, downloadable resources, trademarks).

ART. 2 – SUBJECT OF THE CONTRACT

This contract establishes the conditions for using the Site, the procedures for purchasing and using Courses, as well as the procedures for purchasing and using Gift Cards. The Provider reserves the right to modify these Terms and Conditions at any time, giving notice to Users via the Site.

Any tolerance by the Provider towards behavior in violation of these conditions does not constitute a waiver of the rights held. If any condition is found to be null or ineffective, this shall not extend to the remaining contractual clauses.

ART. 3 – DESCRIPTION OF SERVICES

The Provider offers the following Services via the Site:

• Access to digital content (Courses): training by sharing content such as, but not limited to, videos, texts, and audio.
• Gift Cards: purchase of gift vouchers in predefined denominations usable on the Platform according to the usage rules communicated at the time of purchase and/or redemption.

Users acknowledge and accept that at the time of registration and/or purchase it is forbidden to use temporary emails and to provide false personal details. In case of violation, the Provider may refuse registration and/or suspend access to Services, excluding any right of the User to compensation or indemnity, within the limits permitted by law.

ART. 4 – DURATION OF ACCESS

Access to purchased Courses is permitted according to the duration indicated on the Course page and/or in post-purchase communications. In the absence of other indication, access is intended to be granted for an extended period compatible with the nature of the digital content, except for suspension or limitation in cases provided by these Terms.

ART. 5 – PRICES

The price of Courses and Gift Cards is displayed on the Site in Euros. The Provider reserves the right to modify prices at any time, provided that the price charged to the Customer will be the one indicated on the Site at the time the order is placed.

Unless otherwise indicated, prices displayed on the Site are intended to include VAT (where applicable). Any applicable taxes/VAT are calculated and shown during the checkout process and appear in the payment documentation.

ART. 6 – REGISTRATION PROCEDURES

To purchase a Course and/or a Gift Card, the User may need to register, entering the required data. The User is responsible for the truthfulness and correctness of the data provided.

The User undertakes to keep access credentials safe and not to transfer them to third parties. The Provider is not responsible for unauthorized use attributable to the User's failure to safeguard credentials.

ART. 7 – PURCHASE PROCEDURE

The Customer can purchase Services by following the purchase procedures provided on the Site. The contract must be considered concluded with the purchase confirmation by the Provider (also through payment confirmation by the payment provider).

The Customer undertakes to review these Terms and Conditions and the Privacy Policy before proceeding with the purchase.

ART. 8 – PAYMENT METHODS

Payment is made through third-party providers (e.g., Stripe). Payment data (e.g., card data) are processed directly by the providers; the Provider does not store full card details.

The Customer acknowledges that, for technical reasons and fraud prevention, the payment provider may request additional verifications or refuse the transaction.

ART. 9 – DELIVERY OF DIGITAL CONTENT AND COURSE ACCESS

Courses are digital content provided online. After payment, access is enabled based on the Customer's email used during purchase. In case of anomalies (e.g., different email, access not visible), the Customer can contact help@skidemy.org.

The Provider undertakes to set up systems so that the Customer can access purchased content, except for interruptions due to maintenance, updates, or force majeure.

ART. 10 – GIFT CARDS

• Non-convertibility: Gift Cards are not convertible into cash nor refundable, except as provided by law or expressly indicated at the time of purchase.
• Safekeeping of the code: the code must be kept carefully; anyone who possesses it can redeem it, subject to anti-fraud checks.
• Abuse: in case of suspected abuse or fraud, Skidemy may suspend the use of the code pending verification.

ART. 11 – RIGHTS ON MATERIAL

All Material prepared by the Provider and/or present on the Platform remains the property of the Provider and/or legitimate owners. The Provider grants the Customer a personal, non-exclusive, and non-transferable license to view and use the Material for personal use only.

It is forbidden to download (except where provided), copy, record, broadcast, reuse, sell, share credentials, or make Content available to third parties without prior written authorization. Any behavior contrary to these Terms may legitimize the Provider to suspend access to Services.

ART. 12 – CUSTOMER OBLIGATIONS

When creating their profile and using the Site, the Customer undertakes to provide correct and truthful data and not to upload illegal content. The Customer also undertakes to keep authentication credentials with due diligence.

It is forbidden to use the Platform for illegal purposes or in ways suitable to:

• damage the Site's functionality or make it unusable;
• cause overload, deterioration, and/or interference with use by other Users;
• obtain unauthorized access to the Site, Services, or other accounts.

ART. 13 – WITHDRAWAL

The Consumer Customer may exercise the right of withdrawal within 14 days from the date of purchase, within the limits and conditions provided by applicable law.

For digital content, the Customer acknowledges that delivery can start immediately after purchase. In cases provided by art. 59 of the Consumer Code (including, for example, digital content provided via non-material support with execution started), the right of withdrawal can be excluded once use has started, as provided by law.

For requests related to refunds or access problems: help@skidemy.org.

ART. 14 – EXCLUSION OF LIABILITY

Within the limits permitted by law, the Provider is not responsible for service interruptions, suspensions, or delays not attributable to willful misconduct or gross negligence, nor for indirect or consequential damages arising from Platform use. The Provider does not guarantee specific results from using Courses, as results also depend on the Customer's individual effort and conditions.

ART. 15 – PERSONAL DATA PROCESSING

The processing of personal data is governed by the Privacy Policy.

ART. 16 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Italian law. For the Consumer Customer, jurisdiction is the court of the Consumer's place of residence or domicile, if provided as mandatory jurisdiction. For the Professional Customer, jurisdiction is the competent court of the place where the Provider has its registered office, unless otherwise mandatorily provided.

ART. 17 – COMMUNICATIONS

For further information, you can contact the Provider via email: info@skidemy.org (general information) and help@skidemy.org (customer support).